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China Life (Overseas) launches new phase of Smart Customer Service, Artificial Intelligence Chatbot -"Smart Assistant Jarvis"

2018-11-02
Insurance

To offer a better digital customer service experience, China Life (Overseas) introduces the Artificial Intelligence Chatbot, "Smart Assistant Jarvis". "Javis" is able to simulate human-like contextual conversations and interact with customers.

Starting from November 1, 2018, Smart Assistant "Jarvis" is at your service on our Customer Service Portal.

Powered by Artificial Intelligence, Smart Assistant "Jarvis" can perform the below functions :

  1. Instant answers to enquiries at your service 24/7, anytime, anywhere.
  2. Provide direct and easy-to-understand answers, with the support of rich media such as video, location and images.
  3. Smart enough to understand contextual enquiries, including English, Chinese and Cantonese, as well as mixed language of Chinese and English.

Please visit China Life (Overseas) Customer Service Portal http://cs.chinalife.com.hk/ to experience this exceptional customer services.

 

China Life (Overseas) launches new phase of Smart Customer Service, Artificial Intelligence Chatbot -"Smart Assistant Jarvis"China Life (Overseas) launches new phase of Smart Customer Service, Artificial Intelligence Chatbot -"Smart Assistant Jarvis"