For assistance, please contact us
Customer Service Hotlines
Individual Insurance : (852) 3999 5519
Customer Service Centres
In Wan Chai
Wealth Management Centres
Tailor solutions for customers
Customer Complaints
Various complaint channels
Individual Insurance
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
MPF & ORSO
Saturday, Sunday and public holidays closed
Employee benefits protection
Individual Insurance
Hong Kong Customer Service Centre
Saturday, Sunday and public holidays closed
MPF & ORSO
China Life Trustees Limited
18 Hung Luen Road, Hung Hom, Kowloon
Close on Saturday, Sunday and Public Holiday
You can file a complaint by the following channels:
If you are not satisfied with our handling of complaints, you may seek help from the following parties:
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)