The eMPF Platform serves as a one-stop electronic platform for participating employers and scheme members to encourage proactive management of their MPF account(s) across different MPF registered scheme(s) anytime and anywhere through the eMPF Web Portal or the eMPF Mobile App. It is mandatory for trustees of the MPF registered schemes to perform scheme administration functions by using the eMPF Platform under the Mandatory Provident Fund Schemes Ordinance.
29 July 2024
You are required to manage the MPF accounts within this scheme and submit administrative instructions related to this scheme to the eMPF Platform for processing. You should no longer submit instructions to China Life Trustees Limited (“CLT”). The following are matters and activities that are conducted by the eMPF Platform:
- processing registration of eMPF Platform for participating employers and scheme members;
- processing enrolment in registered schemes for participating employers and scheme members;
- processing MPF contributions and default contributions;
- processing scheme members' investment instructions (including investment instructions on new contributions and switching instructions);
- processing transfers of benefits within the registered scheme or between registered schemes or from occupational retirement schemes to registered schemes;
- processing claims and withdrawal of MPF benefits;
- processing the offset and refund of severance payments and long service payments to participating employers and/or scheme members/claimants;
- processing of changes of participating employer and scheme member particulars;
- giving of notices and documents to participating employers and scheme members;
- handling of enquiry and complaint; and
- following up with participating employers and scheme members on any unclear scheme administration instructions.
To manage the MPF accounts within this scheme and submit relevant instructions, all participating employers and scheme members are required to register on the eMPF Platform. This registration will provide you with an eMPF number and the necessary user verification data to access the eMPF online platform or mobile app. If you hold multiple MPF scheme accounts, you only need to complete the registration process once on the eMPF Platform. If you have already registered on the eMPF Platform, you can login using the same eMPF number and user verification data to access and view the MPF account details that has been transitioned to the platform.
| Date | Actions | Quick Access |
|---|---|---|
| From 12 July 2024 onwards | Registration with eMPF Platform Register with eMPF Platform to facilitate you in managing your MPF account(s) via the eMPF Platform going forward. |
 eMPF Mobile App |
| From 29 July 2024 onwards | Submission of administration instructions and MPF account
enquiries (Applicable to all employers and members) |
User guide |
| From 29 July 2024 onwards | Submission of contribution data and payment instructions (Applicable to employers, TVC account holders, smart easy personal contribution account holders and self-employed persons only) |
| Date | From 12 July 2024 onwards |
| Actions | Registration with eMPF Platform Register with eMPF Platform to facilitate you in managing your MPF account(s) via the eMPF Platform going forward. |
| Quick Access |
eMPF Mobile App |
| Date | From 29 July 2024 onwards |
| Actions | Submission of administration instructions and MPF account
enquiries (Applicable to all employers and members) |
| Quick Access |
User guide |
| Date | From 29 July 2024 onwards |
| Actions | Submission of contribution data and payment instructions (Applicable to employers, TVC account holders, smart easy personal contribution account holders and self-employed persons only) |
| Quick Access |
eMPF Mobile App |
We cordially invite you to register for the eMPF Platform seminar to learn more about the journey of joining the eMPF Platform! The eMPF Platform Company Limited and CLT are organizing multiple seminars for employers and employees to showcase the registration process and administrative procedures for MPF after onboarding the platform.
Please visit the "eMPF Seminar" page for more information.
To manage and view your account details anytime and anywhere via e-channels
eMPF Platform Scheme Members
eMPF Platform Employers
eMPF Platform Mobile App
For more eMPF information, please visit the eMPF platform website.
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