FAQS

How long does it take to process a claim application?

We are dedicated to providing you a considerate and efficient claim service. We aim to swiftly process your claim upon receipt of all necessary documents as requested by our company, and provide updates on our decision or progress within the designated time frame as outlined below. However, the actual processing time may vary depending on the types of the claim, the complexity of the claim, the completeness of the information submitted and the timeliness of responses from relevant parties (e.g medical facilities).　

E-claim - Superspeed Claim3 1 working day1
E-claim - Express Claim4 3 working days1
Other claim applications 4-10 working days2

Remarks：

  1. Only applicable for the claim applications that have been accompanied by all the necessary documents as requested by our company in the initial submission.
  2. Upon receipt of all necessary documents as requested by our company.
  3. For Hospitalization Benefit (Inpatient Expenses / Hospital Income), Out-patient Expenses, Accidental Medical Expenses and New Born Baby Bonus（The amount of each medical receipt must be HKD 10,000 or below）.
  4. For Hospitalization Benefit (Inpatient Expense/Hospital Income), Outpatient Expenses, Accidental Benefit (Accidental Medical Expenses/Accidental Weekly Income/Disabilities), Critical Illness, Female Protection, Waiver of Premium and Terminal Illness (the amount of each medical receipt or at least one receipt of Outpatient/Hospitalization/Accidental Medical Expenses is above HKD10,000).
E-claim - Outpatient 1 working day1
Other claim applications 5-10 working days2

Remarks：

  1. Only applicable for the claim applications that have been accompanied by all the necessary documents as requested by our company in the initial submission.
  2. Upon receipt of all necessary documents as requested by our company.